Subscription: Subscriptions are billed at Annual or 4 Week Intervals. Subscriptions include access to the Voice AI system, setup, and support as outlined specifically in each package.
Included Usage: Subscriptions include bundled minutes. Unused minutes roll over and do not expire.
Minute Types:
Basic Minutes – Used for phone-based interactions (inbound and outbound calls)
Premium Minutes – Used for web agents and advanced Voice AI processing.
Usage & Billing: All usage is tracked automatically within the platform. Any usage beyond the included minutes is billed on a pay-as-you-go basis and processed automatically through the platform based on actual consumption. Overage is applied in real time depending on the type of minutes used (Basic or Premium).
By using the system, you acknowledge and agree that usage-based charges will be automatically applied based on actual consumption of AI minutes.
Upgrades & Add-Ons: Advanced features, including database reactivation campaigns (DBR), outbound AI agents, and follow-up automation systems, that are not included in your existing package and may be added as separate services or upgrades.
Client Responsibilities: The client is responsible for maintaining accurate CRM data, providing necessary access, and ensuring compliance with applicable communication and consent regulations.
Third-Party Infrastructure: Voice AI services rely on third-party providers. 8020 Ops is not responsible for outages, delays, or performance issues caused by these providers.
Performance: The system is designed to improve responsiveness and lead capture. Results depend on lead flow, responsiveness, and operational follow-up.
Pricing Adjustments: 8020 Ops reserves the right to adjust usage rates or agency margins with notice in the event of material changes to underlying infrastructure costs.
Fair Use & Abuse: Excessive or abnormal usage patterns may require review, re-scoping, or pricing adjustments.
Cancellation: Annual subscriptions are priced accordingly and a full 12 month commitment. Early cancellation does not prorate or refund remaining time. Accounts are assigned to the owner and may be not transferred, sold or resold.
System Access: Failure to maintain an active subscription or outstanding balance may result in suspension of services.
Intellectual Property: All systems, automations and customizations developed by 8020 Ops remain its intellectual property unless otherwise agreed. Client data remains the property of the client.
Limitation of Liability: 8020 Ops shall not be held liable for indirect or consequential damages resulting from system usage.
Agreement: By submitting payment and/or using the system, you agree to these terms.

Talk to Voice AI
The BIGGEST Problem Facing Businesses Today
Poor Follow Up Is Killing Your Bottom Line
We get it—sales are hard. But they don’t have to be. We automate your lead nurturing, follow-ups, and conversions 24/7, so you can focus on growing your business while we handle the heavy lifting.
What Makes Our Agents Stand Out
Experience unmatched service and seamless execution, all designed to drive your success.

An agent acts as your virtual receptionist, ensuring you never miss a call. Whether it’s answering client questions, scheduling meetings, transferring calls, or sending timely notifications. Your Ai agents provide seamless call management at scale. With Voice Ai, you can deploy a whole team of receptionists without the overhead.

Agents work tirelessly as your dedicated sales representatives. Operate an army of sales reps available 24/7 to engage with your leads and database. Your agents qualify leads, schedule meetings directly on your calendar, transfers calls, and keeps you informed every step of the way.

Our advanced AI knowledge base ensures every client interaction is personalized and contextually relevant. By answering common questions quickly and accurately, This enhances your client experience and builds trust.

Our Agents integrate seamlessly into your CRM, using workflows, automations, and triggers for both inbound and outbound calls. This flexibility ensures your processes are tailored to your needs, with the only limit being your imagination.

With voice agents, appointment scheduling has never been easier. Our AI handles both incoming and outgoing calls seamlessly, working end-to-end with your Calendars to book appointments directly onto your schedule. Whether it’s qualifying leads, scheduling meetings, or managing follow-ups, this ensures a seamless experience for both your team and your clients.

Empowering Businesses with
24/7 Voice AI and automation
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